Comments on: Pep Boys Virginia Beach http://wanted.hamptonroadscrime.com/2006/06/pepboys-auto-lynnhaven-parkway-virginia/ help your community help you Tue, 13 Jul 2010 13:25:07 +0000 hourly 1 http://wordpress.org/?v=abc By: Maureen Smothers http://wanted.hamptonroadscrime.com/2006/06/pepboys-auto-lynnhaven-parkway-virginia/comment-page-1/#comment-3 Maureen Smothers Tue, 12 Sep 2006 04:15:25 +0000 http://www.hamptonroads-crime.org/crime-news/2006/06/22/pepboys-auto-lynnhaven-parkway-virginia/#comment-3 Have been completely "raped" at the Pep Boys on East Sopeedway in Tucson, Arizona...they absolutely ruined TWO clasic cars that were driving perfectly when I took them in there....One to get a fuel pump and the other to gt a Radiator......After reading the complaints on this web site I see it's futil to try and do anything about it.....Looks like the whole company is CROOKS !!....Sad for those of us that have paid out all this money and have to go to some one else to try to "unscrew" the damage they have done.... Maureen smothers franklyspeaking@webtv.net Have been completely “raped” at the Pep Boys on East Sopeedway in Tucson, Arizona…they absolutely ruined TWO clasic cars that were driving perfectly when I took them in there….One to get a fuel pump and the other to gt a Radiator……After reading the complaints on this web site I see it’s futil to try and do anything about it…..Looks like the whole company is CROOKS !!….Sad for those of us that have paid out all this money and have to go to some one else to try to “unscrew” the damage they have done…. Maureen smothers franklyspeaking@webtv.net

]]> By: Myrta Rivera http://wanted.hamptonroadscrime.com/2006/06/pepboys-auto-lynnhaven-parkway-virginia/comment-page-1/#comment-2 Myrta Rivera Tue, 18 Jul 2006 13:55:18 +0000 http://www.hamptonroads-crime.org/crime-news/2006/06/22/pepboys-auto-lynnhaven-parkway-virginia/#comment-2 RIVERA & ASSOCIATES July 18, 2006 Pep Boys Store #0917 Ave 65 Infanteria Bo. Sabana Llana Rio Piedras, Puerto Rico 00924 Dear Mr. William De Thomas: Please accept my apology in having to address a complaint to you and to your corporate office. I made a verbal complaint to Neftali who took the work order and after an hour had passed no one had started to work on my automobile. It was up on the hydraulic rack and there were employees every where looking as if they were on a holiday. I was told that the person was on a break! I stood watching when he started working on my car at 4:15 PM and it was signed in at 3:01PM. The work order stated that the job was completed at 6:12 PM when I paid for it. The job was actually completed at 5:20 PM; which is not exactly two hours! I saw your employees fooling around and the individual who was working on my car was everywhere but focusing on finishing my car repair. I asked to have the old parts returned to me and they neglected to do so. This is to inform you that I was recommended to have the bushings replaced and when I asked for a quote Mr. Neftali informed me that they didn’t have the parts but made no effort to check as to a price quote. Perhaps, that’s the manner in which your employees are instructed to provide customer service but I can’t imagine it being profitable or amendable. I am without a doubt surprised and find it so grievous to have been treated in such a manner. Respectfully, Myrta Rivera Attachments Cc: Corporate Headquarters 3111 W. Allegheny Avenue Philadelphia, Pennsylvania 19132 RIVERA & ASSOCIATES
July 18, 2006

Pep Boys
Store #0917
Ave 65 Infanteria Bo. Sabana Llana
Rio Piedras, Puerto Rico 00924

Dear Mr. William De Thomas:

Please accept my apology in having to address a complaint to you and to your corporate office. I made a verbal complaint to Neftali who took the work order and after an hour had passed no one had started to work on my automobile. It was up on the hydraulic rack and there were employees every where looking as if they were on a holiday. I was told that the person was on a break! I stood watching when he started working on my car at 4:15 PM and it was signed in at 3:01PM. The work order stated that the job was completed at 6:12 PM when I paid for it. The job was actually completed at 5:20 PM; which is not exactly two hours! I saw your employees fooling around and the individual who was working on my car was everywhere but focusing on finishing my car repair. I asked to have the old parts returned to me and they neglected to do so.

This is to inform you that I was recommended to have the bushings replaced and when I asked for a quote Mr. Neftali informed me that they didn’t have the parts but made no effort to check as to a price quote.

Perhaps, that’s the manner in which your employees are instructed to provide customer service but I can’t imagine it being profitable or amendable.

I am without a doubt surprised and find it so grievous to have been treated in such a manner.

Respectfully,

Myrta Rivera

Attachments
Cc: Corporate Headquarters
3111 W. Allegheny Avenue
Philadelphia, Pennsylvania 19132

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