“Yeah whatever”
- Virginia Beach, Virginia
Talk about rude service at Pep Boys Auto in Virginia Beach. We take our car in for repairs on Friday, 16th and the so-called assistant service manager tells us we have to come in on Monday to order the part. I ask him why we have to come in on Monday and he says, “to get a price quote.” So my wife comes in and she’s sent to the parts department – this assistant service manager had lied. He could have sent us to the parts department in the first place since he didn’t get a price for anything even though they had the paperwork on a repair that had not be finished. On Thursday the 22nd, my wife takes the car in and the part is replaced.
Pep Boys
“Where many more get jacked”
When she drives back, there’s this loud rattling in the engine area. When I get home, I see a panel loose so I take it back to Pep Boys Auto Virginia Beach around 7:00 P.M. I tell the receptionist in repair about it and she says, “we can’t have it repaired today, you’ll have to bring it in tomorrow.” I ask to speak to the manager and she say’s he’s gone for the day. I tell her never mind I’ll talk to the store parts manager and she say’s “yeah whatever.”
Needless to say, I am not the rude type but she definitely got rude with the wrong person. I talked to the store parts manager and he had someone look at the car but he never got back with me as he said he would. There is no doubt Pep Boys Auto in Virginia Beach has poor car service repair and rude customer service.
The Virginia Beach assistant service manager was rude, wasted our time, and made statements that are other than the truth. He just flat out doesn’t have a clue about customer service, and what he does know he doesn’t care. You can tell in the body language. Also, the receptionist or cashier or “yeah whatever,” has learned this behavior from the assistant manager and has matched his rudeness and uncaring support. Did they make a mistake at Virginia Beach Pep Boys.
After this experience, I’d recommend people avoid Pep Boys Auto on Lynnhaven Parkway, Virginia Bech like burning rubber. Just like the rubber that was burning on our car when they left the panel loose – you may be safer in the end.
Avoid this place like the plague
Information that may help if you need to file a complaint …
- Virginia Beach City Attorney’s Office
- Hampton Roads Better Business Bureau
- VDACS – Consumer Services – Complaints
- Hampton Roads Fraud, scams, consumer complaints.
- VBgov.com – Consumer Affairs Division – Includes how to complain
What other have to say about Manny Moe and Jack …
In the News …
- Pirate Capital Demands Pep Boys (PBY) Annual Meeting be Immediately Called
- Pep Boys stockholder peeved – Philadelphia Business Journal
- Navy Reservist Sues Over Lost Job With Auto Parts Retailer
- Possible sale considered by Pep Boys - Manny Moe and Jack
Use at your own risk
Pep Boys Auto
1116 Lynnhaven Parkway
Virginia Beach, VA 23452
Myrta Rivera
July 18, 2006 at 8:55 am
RIVERA & ASSOCIATES
July 18, 2006
Pep Boys
Store #0917
Ave 65 Infanteria Bo. Sabana Llana
Rio Piedras, Puerto Rico 00924
Dear Mr. William De Thomas:
Please accept my apology in having to address a complaint to you and to your corporate office. I made a verbal complaint to Neftali who took the work order and after an hour had passed no one had started to work on my automobile. It was up on the hydraulic rack and there were employees every where looking as if they were on a holiday. I was told that the person was on a break! I stood watching when he started working on my car at 4:15 PM and it was signed in at 3:01PM. The work order stated that the job was completed at 6:12 PM when I paid for it. The job was actually completed at 5:20 PM; which is not exactly two hours! I saw your employees fooling around and the individual who was working on my car was everywhere but focusing on finishing my car repair. I asked to have the old parts returned to me and they neglected to do so.
This is to inform you that I was recommended to have the bushings replaced and when I asked for a quote Mr. Neftali informed me that they didn’t have the parts but made no effort to check as to a price quote.
Perhaps, that’s the manner in which your employees are instructed to provide customer service but I can’t imagine it being profitable or amendable.
I am without a doubt surprised and find it so grievous to have been treated in such a manner.
Respectfully,
Myrta Rivera
Attachments
Cc: Corporate Headquarters
3111 W. Allegheny Avenue
Philadelphia, Pennsylvania 19132
Maureen Smothers
September 11, 2006 at 11:15 pm
Have been completely “raped” at the Pep Boys on East Sopeedway in Tucson, Arizona…they absolutely ruined TWO clasic cars that were driving perfectly when I took them in there….One to get a fuel pump and the other to gt a Radiator……After reading the complaints on this web site I see it’s futil to try and do anything about it…..Looks like the whole company is CROOKS !!….Sad for those of us that have paid out all this money and have to go to some one else to try to “unscrew” the damage they have done…. Maureen smothers franklyspeaking@webtv.net