“Yeah whatever” 
- Virginia Beach, Virginia

Talk about rude service at Pep Boys Auto in Virginia Beach. We take our car in for repairs on Friday, 16th and the so-called assistant service manager tells us we have to come in on Monday to order the part. I ask him why we have to come in on Monday and he says, “to get a price quote.” So my wife comes in and she’s sent to the parts department – this assistant service manager had lied. He could have sent us to the parts department in the first place since he didn’t get a price for anything even though they had the paperwork on a repair that had not be finished. On Thursday the 22nd, my wife takes the car in and the part is replaced.

Pep Boys
“Where many more get jacked”

When she drives back, there’s this loud rattling in the engine area. When I get home, I see a panel loose so I take it back to Pep Boys Auto Virginia Beach around 7:00 P.M. I tell the receptionist in repair about it and she says, “we can’t have it repaired today, you’ll have to bring it in tomorrow.” I ask to speak to the manager and she say’s he’s gone for the day. I tell her never mind I’ll talk to the store parts manager and she say’s “yeah whatever.”

Needless to say, I am not the rude type but she definitely got rude with the wrong person. I talked to the store parts manager and he had someone look at the car but he never got back with me as he said he would. There is no doubt Pep Boys Auto in Virginia Beach has poor car service repair and rude customer service.

The Virginia Beach assistant service manager was rude, wasted our time, and made statements that are other than the truth. He just flat out doesn’t have a clue about customer service, and what he does know he doesn’t care. You can tell in the body language. Also, the receptionist or cashier or “yeah whatever,” has learned this behavior from the assistant manager and has matched his rudeness and uncaring support. Did they make a mistake at Virginia Beach Pep Boys.

After this experience, I’d recommend people avoid Pep Boys Auto on Lynnhaven Parkway, Virginia Bech like burning rubber. Just like the rubber that was burning on our car when they left the panel loose – you may be safer in the end.


Avoid this place like the plague

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Use at your own risk
Pep Boys Auto
1116 Lynnhaven Parkway
Virginia Beach, VA 23452